“ Picture 2020 in a urban centre somewhere in Asia. Insurance has changed. Insurance companies have changed, in fact some of them are unrecognisable. Customers are asking for brands by name and are giving insurance companies credit for “changing their lives” by helping them avoid risk. Health has become a central part of what insurance companies deliver. And much of the friction of buying insurance has been smoothed out, thanks to a couple of dozen Insurtechs that have stepped up and reimagined small bits of the way insurance used to be done. Agents are now augmented advisors. Claims are seamless and automatic. Solutions are intelligent and tailored. Further, risk products are being embedded into other categories. Behind all CH this is software enabling change through APIs. Still, some insurers and many TE insurtechs have fallen far behind and have been slow to let go or slow to partner. The N customers of those brands who have taken the lead are the real winners. I F F O Zia Zaman TE Chief Innovation Officer TA S E TH The Future of FinTech in Asia Pacific: InsurTech 70